Case Management
Snow Hill Health Center
Berlin Health Center

 Phone: 410-629-0164
 Hours: 8 a.m. - 5 p.m.

altCase Management services include mental health case management, transportation, mentoring services, services for those with developmental disabilities and services for at risk youth. The services link children and adults diagnosed with mental illness and at risk of needing a higher level of care with support services in the community.

Mental Health Case Management

A Case Manager assists youth, adults and their families with completing referrals to financial, social, medical, mental health, addiction and other appropriate providers so that they may improve their ability to function in the community. Services include, but are nto limited to: assessments, individualized planning, monitoring of services and advocacy. Services are provided in the home and community.

Consent forms to be completed by therapists, psychiatrists or other behavioral health professionals are attached and available for download.

Adult services: Download the referral application form.
Child services: Download the referral application form.
This service is provided by the Case Management Program.

Mentor Services

The Worcester County Health Department operates at least two mentoring programs within the county: Juvenile Drug Court Mentoring Program and the Care Coordination Mentoring Program. 
Our programs serve a wide range of youth ages six through 18 and most frequently target youth who are returning from out of home placement, are in danger of being placed out of the home due to behaviors, and youth who are experiencing difficulties in school, in their home and in their community. All of our mentoring programs are family oriented and focus not only on assisting the youth, but also helping family members. 

Mentoring is also a component of Care Coordination that is offered to a limited number of youth evaluated through Alternative Directions. Mentoring is offered to the parent/guardian and youth as a short-term service provided for several months. If the parent/guardian and youth accept this service, a general permission slip needs to be signed along with a mentoring contract.  The mentoring component of Care Coordination exists primarily to reconnect families.

Target Population: High-risk adolescents in need of a stable role model.

How do families become involved in our programs?
 We receive referrals from the Alternative Directions Program, Juvenile Drug Court, Department of Juvenile Services, and various other agencies that have concerns about a youth and/or family in the community. 

So what do mentoring programs provide?
 Overall, mentors provide social and emotional support, school assistance, advocacy, personal development, parent support, linkages to outside resources, career development, and cultural and recreational support and activities. Our mentors do this by offering friendship, listening, teaching, helping with homework, assisting families in identifying community resources, talking about peer pressure, teaching good work habits, playing games, sports and hosting family dinners. 

All youth could benefit from a positive role model: a mentor.
 We are always looking for volunteers to help the families and the youth in our community! If you are interested in learning more about our programs and what you can do to help, contact us at the

Berlin Health Center at 410-629-0164. 
Location: 9730 Healthway Drive. Berlin, MD
Telephone: 410-629-0164

 This service is provided by the Case Management Program.


Developmental Disabilities - Services

The Developmental Disabilities program provides an entry point for individuals with disabilities residing in Worcester County. Resource Coordination for individuals with developmental disabilities works towards assisting individuals in locating services such as: medical, social, vocational, educational, recreational, counseling, transportation, legal, behavior management, respite, etc. Resource Coordinators are responsive to the needs expressed by all individuals and will actively advocate for services needed.


An individual is eligible for a full range of services if he/she has a severe chronic disability that:
·          Is attributed to a physical or mental impairment, other than the sole diagnosis of mental illness, or to a combination of mental and physical impairments;
·          Is manifested before the individual attains the age of 22;
·          Is likely to continue indefinitely;
·          Results in the inability to live independently without external support or continuing and regular assistance;
·          Reflects the need for a combination and sequence of special, interdisciplinary, or generic care, treatment, or other services that are planned and coordinated for that individual.

(Health General 7-101[e])

An individual is eligible only for support services if he/she has a severe chronic disability that:
·          Is attributed to physical or mental impairment, other than the sole diagnosis of mental illness, or to a combination of mental and physical impairments.
·          Is likely to continue indefinitely.

(Health General 7-403[c])

How to apply for services:

Download Developmental Disabilities Application Form (find link

This service is provided by the Case Management Program.

Here are some web sites you may find helpful.

Children’s Medical Services (CMS)

The program’s goal is to assist families in obtaining special medical care for children with chronic illness or disabling conditions as a payer of last resort. This program generally assists families who do not have medical insurance, or families who have medical insurance that is NOT able to cover the child’s medical needs/treatment. 

General Eligibility for the program:

1.        Be a Maryland resident.

2.        Be younger than 22 years old.

3.        Meet medical requirements: have a diagnosed, or suspected, chronic illness or disability that requires medical evaluation and/or treatment.

4.        Meet financial eligibility requirements. This is determined by the size and income of the family unit. Family unit includes members living in the child’s household. Medical deductions may help the family qualify for services.

Services and Specialty Services commonly covered                

1.        Visits to specialists.

2.        Elective inpatient procedures.                                                

3.        Medications.

4.        Therapies.           

5.        Lab Work/X-Ray.

6.        Medical equipment.

7.        Cardiology.

8.        Oncology.

9.        Plastic surgery (facial defects).

 This service is provided by the Case Management Program.

Infants and Toddlers

Infants and Toddlers Program is a coordinated effort between county agencies to provide early intervention services for infants and toddlers and their families (ages 0-5) with developmental delays. The services offered are designed to enhance a child’s potential for growth and development before he or she reaches school age.  

Your child and family may be eligible if your child is under the age of three and: 
-is experiencing at least a 25% delay in any developmental area, or
-is developing in a way that is considered out of the ordinary for most children, or
-has a diagnosed condition that is likely to affect development (example: prematurity, vision or hearing impairment).

Anyone who has a concern about a child’s development can make a referral by calling the single point of entry at (410)632-5033.  

Berlin Health Center
9730 Healthway Drive Berlin, MD 21811
(410) 629-0164

This service is provided by the Case Management Program.

Maryland Children’s Health Program

Maryland Children’s Health Program:

The Maryland Children's Health Program provides medical insurance coverage for pregnant women and children under the age of 19 who are Maryland residents.  This program offers free health care for pregnant women and children with low to average incomes.  Medical services are provided through HealthChoice, Maryland's Managed Care Program.

Maryland Medicaid (Medical Assistance) Program:

Medicaid is a program that pays the medical bills of people who have low income and cannot afford medical care. Medicaid covers persons who fall into certain “categories” such as low-income individuals, families, children, and pregnant women.

To qualify for Medicaid coverage through Maryland Health Connection, you must be under age 65, be a U.S. citizen or a qualified alien who has lived in the U.S. for five or more years, and be a resident of the state of Maryland.  Medicaid is also expanding to cover former foster children under age 26 who left the foster care system on their 18th birthday.  Former foster care children do not have to meet income limits, they qualify because of their status as former foster care children.

Click here for more detailed information on income guidelines and other FAQ:

How do I apply?

You can apply for MCHP/Medicaid through the Maryland Health Connection:

You can also visit your Local Health Department, Local Department of Social Services, or Connector Entity to get help with applying for coverage. You can also call 1-855-MHC-8572 (1-855-642-8572) to apply over the phone

Contact:  Worcester County Health Department MCHP Program

Berlin: 410-629-0164                Pocomoke: 410-957-2005

*  Layne Snedaker                     * Ashley Blank (Mondays)

*  Veronika Ashford

*  Stephanie Jackson


This service is provided by the Case Management Program

Care Coordination


The Care Coordination Program serves youth and families identified by the Alternative Directions Program as in need of intensive case management services.  This includes youth that are involved with the Department of Juvenile Services, youth that have a mental illness or substance abuse issue, and youth that need help accessing community resources. 


The Care Coordination offers support to families that need assistance in obtaining community resources such as, links to mental health treatment, recreational activities, mentoring services, legal assistance, substance abuse treatment, parenting classes, family therapy, etc.  Our program can help you make the connection to the services you need!

Services are provided for one year, with intensive services provided for the first three months.   The Care Coordination Program also provides mentoring services, as recommended by Alternative Directions (to learn more about mentoring services, see our link under Case Management).

If you have any questions regarding the Care Coordination Program, please call us at the Berlin Health Center at:  410-629-0164.


These services are provided by the Case Management Program



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Worcester County Health Department encourages residents to take part in the 2nd Annual 1 Billion Steps Challenge through the American Public Health Association. Last year, Worcester walked more than six million steps in the winter and spring, coming in third place among nearly 700 teams across the country. This year, taking part in 1 Billion Steps is easier than ever: individuals and teams can register online using the Stridekick app for smartphones and other devices. The challenge begins on January 1, 2018, and ends on April 8, 2018.

To sign up for Worcester Health's team on Stridekick, click here. For more information, call 410-632-0056.

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Baltimore, MD (December 7, 2017) – The 14th Annual Maryland Health Equity Conference, which focuses on needed coordination, collaboration, and available opportunities to address population health and health disparities in Maryland, was held today in Baltimore.

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 Lower Shore Health Insurance Assistance Program